Useful Links for the Elderly

My Aged Care contact centre on 1800 200 422 

Open: Monday to Friday: 8am – 8pm & Saturdays: 10am – 2pm (Closed on Sundays & national public holidays.)

• www.myagedcare.gov.au

If you or a family member have immediate concerns regarding Aged Care Facilities (residential homes) please contact the Aged Care Quality and Safety Commission on 1800 951 822 or you can online https://www.agedcarequality.gov.au/

What is “Be Connected”?

Be Connected is an Australia wide initiative empowering all Australians to thrive in a digital world. We have online learning resources as well as a Network of community partners – the Be Connected Network – who offer in-person support so you can develop your digital skills and confidence. Find a local place for friendly help and advice, or join the Network to help others.

Be Connected Helpline: 1300 795 897
Network Partner Helpline: (02) 9051 9292

Monday, Tuesday, Wednesday: 9am – 6pm (AEDT)
Thursday, Friday: 9am – 5pm (AEDT)

Email: connect@goodthingsfoundation.org

The Seniors Enquiry Line provides Queensland seniors and their family, friends and carers access to information on topics of interest seniors.

General enquiries 13 QGOV (13 74 68)

• Seniors Enquiry Line 1300 135 500
• qld.gov.au/seniors

Your aged and disability advocates www.adaaustralia.com.au/#   1800 818 338

www.eapu.com.au/  Elder abuse prevention unit.

Information, support and referrals for anyone experiencing abuse or witnessing the abuse of an older person. 1300 651 192 number can be accessed from anywhere in Queensland. Callers from interstate can use the contact details below:

• Phone:07 3867 2525 (Interstate callers: please feel free to request a call back so as not to incur further charges)
• Email: eapu@uccommunity.org.au
• Postal Address:
  EAPU
  PO Box 2376
  Chermside Central QLD 4032

Carers Australia
1800 242 636

Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.

Beyondblue
Depression and anxiety information, advice and referrals.
Phone: 1300 224 636

Crime Stoppers
Information provided by the community assists with crime fighting and crime prevention.
Phone: 1800 333 000

DV Connect
Provides free help for women, men, children, and pets affected by domestic and family violence across Queensland. Phone Women’s Line: 1800 811 811
Phone Men’s Line: 1800 600 636

Lifeline
Counselling services for anyone at any time.
Phone: 13 11 14

Statewide sexual assault helpline
Counselling services for anyone who has been sexually abused or sexually assaulted at any time of their lives.
Phone: 1800 010 120

(Elderly-Useful information cont’d)

Victims Counselling and Support Service
Counselling and support service provided to Queensland residents who have been personally affected by crime, either directly or indirectly.
Phone: 1300 139 703 (24 hours, 7 days)

Victims Register
An information service established to inform victims of violent and sexual crimes about the status of the person who offended against them.
Phone: 1800 098 098

Women’s Infolink
A free and confidential information and referral services about government agencies and community services supporting women.
Phone: 1800 177 577 (Mondays to Fridays 8 am to 6 pm).

Home modifications

If you have a disability or condition that restricts your day-to-day living, it can affect your ability to remain living in your home. Sometimes, simple modifications can be the difference between staying at home and moving to specially designed premises. Home Assist Secure provides safety-related information, referrals and subsidised assistance to Queenslanders aged 60 years and over, or people of any age with a disability, who are unable to undertake or pay for critical maintenance services to their homes without assistance.