Updated message to our wonderful patients…
I haven’t put a message up on the website for quite a while…I guess I’ve been kinda busy!!
I would firstly and importantly like to thank all our patients…for being part of such an amazing Noosa Outlook community, and the reason why I get up in the morning.
Your kindness, generosity, humour, and patience is very much appreciated. The words written in cards at Christmas time make me emotional and reflect the relationships that develop within a small medical centre. Your generosity when yummy cakes or biscuits are shared with us never fails to make us smile.
The NOMC team feel blessed to be involved in looking after you, being part of the ups and downs of your life.
As you know, Dr Rebecca Lock, whose main professional role is in education, working for our Royal College of General Practitioners, joins me on a Tuesday morning. She allows me to debrief and bounce off diagnostic dilemmas as well as astound me with her vibrant matching earrings and scrubs! I am so grateful that she works in our clinic and provides me with much needed support.
The rest of the time, the NOMC team remain my rock. Our wonderful receptionists try to accommodate the, at times, challenging requests whilst running the administration side of the practice, and supporting myself and our nurses.
Our nurses are my eyes and ears and I truly rely on their clinical skillset to run our clinic. When appointments are sometimes difficult to access once the “on the day” slots have been allocated, our nurses can help navigate if an issue is urgent. Their advice is gold.
As a result of me being on my own for the majority of the time, I will run late. This is part of having a medical clinic when a large percentage of the population is older age and juggling many chronic medical conditions.
The government want us to practice short medical consults. They are trying to get people who aren’t doctors to do the things that we do. They are saying we shouldn’t be dealing with mental health consults, as that’s what psychologists do…anyone who knows, accessing such professionals can be challenging. GPs are and should be the first port of call, but again, someone is crisis isn’t always “in and out”. I would like to think that people who I have given time to would be compassionate for others and understand why I run late.
So… I am aware that waiting times aren’t ideal, surgeries with multiple doctors have “catch up” slots…if I had lots of these in my schedule, it would mean I couldn’t see as many patients, and already it is challenging having to wait to see a doctor. I’m in a difficult, no win situation , and that’s why I am thankful when:
-patients are succinct,
-when patients have do a list but appreciate I might not be able to cover at one appointment
-when patients don’t punish me for having to wait.
Things are changing come 1st July 2025.
The GP management care plan and team care arrangement are being amalgamated, and will attract a smaller rebate. The intention of the Government is that unless a patient is registered with MyMedicare (a scheme that is set up to strengthen connections between a patient and their medical centre), they will not be able to access the “perks” of 5 subsidised allied health visits.
Our reception can provide paperwork and they can help or you can register via your Medicare app online.
As a result of the reduction in rebate for care planning and the cost of all business expenses going up, not least the rent rise in this shopping complex, our consult fees will be going up.
The election with political figures holding Medicare cards talking about accessing free health care may work in a regional setting, whereas here in Noosa our running costs are astronomical and simply not even close to a viable option. The scheme they want to introduce as the magic wand, does not add up. I would ask that you contact your local politician and l let them know that we struggle everyday to balance the needs of the patient population and be able to remain a viable business.
I appreciate peoples predicament, but healthcare has always been seen in peoples eyes as a right that we shouldn’t have to part with our hard earned cash, but General Practice is a business providing a service, the same way you go to the hairdresser or call out a plumber, they are all professionals and you are acknowledging their skill and prioritising the need for their input. We have undergone extensive training, and make it our business to promote health and treat or manage illness. We have your back.
I thank you for your understanding during these challenging times.
I wish we could all take a leaf out of therapy dog Forrest’s book, chillax and remain kind and understanding to people.